- what personally identifiable information is collected from you, how it is used and with whom it may be shared;
- what choices are available to you regarding the use of your data;
- the security procedures in place to protect the misuse of your information; and
- how you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We do not sell or rent client information to third parties. We also do not disclose personal information about our clients to non-affiliated third parties, except as required by legal and regulatory authorities.
We many use your personal information for various reasons, such as:
- service and maintain your account;
- process your transactions;
- respond to your questions and requests;
- develop, offer, and deliver products and services;
- help us understand how our products and services are used and
- verification of your identity.
The types of personal information collected may include your name and address, social security or taxpayer identification number, date of birth, assets, income, employment information, risk tolerance, information about your personal investment goals, information from consumer reporting agencies such as your credit score, and other information as needed to verify your identity.
In addition, we may compile aggregate, anonymous or de-identified data from various sources, including but not limited to accounts and transactions. This data, which we may use for our business purposes consistent with applicable law, does not identify individual clients.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. As a client, you may access and update some of your personal information online when you log in. To change/correct or delete any data we hold offline have about you, please contact your Relationship Manager or contact us.
We take precautions to protect your information. When you submit sensitive information via our websites, your information is protected both online and offline. Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or client service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment.
In order to fully use our websites, you must register. During registration you are required to give certain information (such as name and email address). This information is used to contact you about the opportunities and services on our site in which you have expressed interest. At your option, you may also provide additional information about yourself, but it is not required.
We use “cookies” on our websites. A cookie is a piece of data stored on a website visitor’s hard drive to help us improve your access to our websites and identify repeat visitors to our websites. For instance, when we use a cookie to identify you, you would not have to log in more than once, thereby saving time while on our website. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our website.
You can use your browser settings to modify cookies. Each browser is different, so review your browser’s Help menu to learn the correct way to modify your cookies. If you disable cookies, you will not have access to many features that make your visit to our websites fully functional. While you may disable the usage of cookies through your browser settings, we do not change our practices in response to a “Do Not Track” signal in the HTTP header from your browser.
Do Not Track
Various third parties are developing or have developed signals or other mechanisms for the expression of consumer choice regarding the collection of information about an individual consumer’s online activities over time and across third party websites or online services (e.g., browser “do not track” signals). Because a “Do Not Track” protocol has not been finalized, the information collection and disclosure practices of our websites, and the choices that our websites provide to consumers, will continue to operate as described in this Policy, whether or not a Do Not Track signal is received. Currently, we do not monitor or take any action with respect to these signals or other similar mechanisms.
Limiting Use of Your Email Address
If we send you an email with information on additional products and services that may be of interest to you, the email will include instructions and links for unsubscribing from these types of mailings in the future.
Our websites contain links to other websites. Please be aware that we are not responsible for the content or privacy practices of other websites. We encourage our clients to be aware when they leave our websites and to read the privacy statements of any other website that collects personally identifiable information.
From time-to-time we may request information from you via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving the use and satisfaction of our product and service offerings.
Monetary Metals Has Licensed Data from Thomson Reuters
In order to calculate the data shown in our charts, Monetary Metals has licensed data from Thomson Reuters. For purposes of compliance with this license agreement, we may provide to Thomson Reuters a list of usernames though not any information that makes it possible for them to contact you or otherwise identify you.